Questions about your monthly bill, payment arrangements, or specific charges can arise for any service. If you’re a Verizon customer and need to discuss billing, knowing the right contact information is essential. While Verizon encourages using self-service tools online and via their app, sometimes speaking to someone or using an automated phone system is necessary. Here’s a guide to finding the phone number for verizon billing and other ways to manage your account.
Key Phone Numbers for Verizon Billing
Verizon offers different contact numbers depending on the type of service you have (Wireless, Fios/Home, or Business).
phone number for verizon billing
Verizon Wireless Billing
For questions related to your Verizon mobile phone bill, plans, or payments:
- Main Customer Service: 1-800-922-0204
- This is the primary number for general wireless customer support, including billing inquiries.
- From Your Verizon Phone: Dial *611
- This shortcut connects you directly to Verizon customer service from your mobile device.
- Automated Payment: Dial #PMT (#768) from your Verizon mobile or call 1-800-922-0204 and follow the prompts.
- You will likely need your 4-digit Account Security PIN to make payments or access specific account details via the automated system.
Read more about: verizon wireless prepaid customer service
Verizon Fios & Home Internet Billing
For inquiries about your Fios Home Internet, Fios TV, or Fios Digital Voice bill:
- Main Customer Service: 1-800-VERIZON (1-800-837-4966)
- This number generally handles residential Fios and other home service inquiries, including billing support.
Verizon Business Billing
Contact numbers for business accounts can vary based on the account size and type:
- Wireless Small/Medium Business: Often directed to 1-800-922-0204.
- Wireline/Fios Small/Medium Business: Often directed to 1-800-837-4966.
- Verizon Enterprise Center (Larger Businesses): 1-800-569-8799 (US/Canada).
- Public Sector: Specific numbers exist for Federal, State & Local Government, and Education clients, available on the Verizon Business contact page.
What to Expect When Calling
- Operating Hours: Live customer service representatives are typically available during standard business hours, often with slightly reduced hours on weekends (e.g., Mon-Sat 8 AM – 7 PM, Sun 8 AM – 5 PM local time for Wireless/Home; specific business hours may vary). Support is generally not available 24/7 via phone for live agents.
- Verification: Be prepared to verify your identity. For wireless accounts, this often involves providing your 4-digit Account Security PIN. For Fios/Home accounts, other verification methods might be used.
- Agent Assistance Fee: Note that making a payment directly with a live customer service representative over the phone may incur an Agent Assistance Fee (often around $10). Using automated phone systems, the app, or the website to pay typically avoids this fee.
Other Ways to Manage Your Verizon Bill
Often, you can resolve billing questions or manage payments without needing to make a call. Verizon strongly encourages using these self-service options:
My Verizon App and Website
- View & Pay Bills: Access detailed PDF bills, see current balances, make one-time payments, and view payment history.
- Auto Pay: Set up automatic payments (often required for certain discounts) using a bank account, debit/credit card, or the Verizon Visa® Card.
- Payment Methods: Add or update your saved payment methods.
- Usage Details: Check data, talk, and text usage associated with your billing cycle.
- Plan Management: Review and potentially change your service plan.
Online Chat Support
- Verizon often provides chat support through the My Verizon app or website, which can be a quick way to get answers to billing questions during available hours.
Visiting a Verizon Store
- Corporate Stores: Company-owned Verizon stores can typically assist with billing inquiries, explain charges, and accept payments (check which payment types are accepted – cash, check, card).
- Authorized Retailers: These independently owned stores primarily focus on sales but may offer some level of billing support or payment acceptance. Capabilities can vary.
Finding the Right phone number for verizon billing
While the primary numbers for general inquiries are 1-800-922-0204 (Wireless) and 1-800-VERIZON (1-800-837-4966) (Fios/Home), remember that the My Verizon app and website offer comprehensive tools for managing your bill 24/7. Using these self-service options is often the fastest way to view your statement, make payments, and manage your account details without needing to find a specific phone number for verizon billing or wait on hold.
