Knowing how to manage Verizon call forwarding is essential for controlling where and when you receive your calls. The simplest way to turn on call forwarding Verizon is to dial the star code *72 followed by the 10-digit phone number you want to forward calls to. To turn off call forwarding Verizon, you just need to dial *73. These codes are the key to managing your calls directly from your device.
This guide provides everything you need to know, from a basic setup to advanced options like Verizon conditional call forwarding. We will cover every Verizon call forwarding code, explain how to handle Verizon wireless call forwarding, and provide clear steps on how to stop call forwarding on Verizon. Whether you need to set up call forwarding Verizon for personal use or manage complex Verizon business call forwarding, this comprehensive article will walk you through every step, ensuring you never miss an important call again.
The Core Explanation: What is Verizon Call Forwarding?
This section breaks down the fundamentals of the service, defining what it is, how it works, and the different types available to you.
Understanding Call Forwarding
Call forwarding Verizon is a network feature that lets you redirect incoming calls from your Verizon phone to another U.S. phone number. This can be another mobile phone or a landline. When the service is active, Verizon’s network automatically reroutes the call to your chosen number. This feature is included in all modern Verizon plans and is a powerful tool for managing your communications. It’s important to remember that this service is for voice calls only and does not forward text messages.
The Main Types of Call Forwarding Explained
Verizon provides several types of call forwarding to suit different needs. Understanding each one is key to choosing the right setup for your situation.
Immediate Call Forwarding (Unconditional)
Immediate, or Unconditional, Call Forwarding is the most straightforward option. When you enable call forwarding Verizon with this setting, all your incoming calls are sent directly to your designated forwarding number. Your Verizon phone will not ring at all. This is perfect for times when you know your phone will be off, broken, or out of service. The primary Verizon call forwarding code for this is *72.
Conditional Call Forwarding (No Answer / Busy Transfer)
Conditional call forwarding Verizon offers more flexibility. With this option, your primary Verizon phone will ring first. If you don’t answer after a few rings, or if your line is busy, the call is then forwarded to your chosen number instead of going to voicemail. This is the ideal choice if you want a chance to answer the call first but have a backup to catch calls you might miss. The verizon wireless conditional call forwarding code is *71.
Verizon Selective Call Forwarding
Verizon selective call forwarding is an advanced feature, typically available for Fios, landline, and some business customers. It allows you to create specific rules to forward calls only from certain phone numbers or during specific times. For example, you could forward calls from a client to your mobile phone during business hours only. This is usually managed through your online My Verizon account rather than a simple star code.
Business-Specific Forwarding
Verizon business call forwarding offers even more powerful options for commercial users through services like Business Digital Voice and One Talk. These platforms include settings for “Call Forwarding When Busy,” “When No Answer,” and a critical “Business Continuity” feature. This ensures that in the event of an office power or network outage, all calls are automatically routed to alternate numbers, like employee cell phones, ensuring no critical business calls are missed.
The Deep Dive: Why and When to Use Call Forwarding
Understanding the practical applications of call forwarding helps illustrate its value for both personal and professional scenarios.
Use Cases for Personal Users
For individuals, Verizon phone forwarding is a powerful tool for staying connected.
- Travel and Poor Coverage: If you’re traveling to an area with bad reception, you can forward calls to a local landline or a different mobile device to stay in touch.
- Device Convenience: If you carry separate phones for work and personal life, forwarding one to the other lets you manage all your calls on a single device.
- Temporary Unavailability: During meetings, appointments, or vacations, forward your calls to a family member or home phone so you don’t miss anything important.
- Phone is Off or Broken: If your phone is lost, stolen, or the battery dies, having Immediate Call Forwarding active ensures your calls are seamlessly routed to another line.
Essential Applications for Business Users
For businesses, call forwarding is a fundamental operational tool.
- Maintain Professionalism: Guarantee every call is answered by forwarding your main line to a virtual receptionist or an on-call employee, especially after hours.
- Ensure Business Continuity: In the face of a power outage or internet failure, automatically reroute all incoming calls to mobile numbers to prevent any interruption in service.
- Manage High Call Volume: When a primary business line is busy, automatically send the next caller to an available team member to reduce wait times and improve customer experience.
- Support a Mobile Workforce: Allow employees to seamlessly transfer calls from their desk phone to their mobile app, enabling them to stay productive while on the move.
Clearing Up Confusion: Verizon Call Forwarding Myths vs. Facts
Misconceptions about call forwarding can lead to frustration. This section clarifies what’s true and what’s not.
Myth: Call Forwarding Also Forwards My Text Messages
Fact: This is a common mistake. Verizon wireless call forwarding only redirects voice calls. Text messages (SMS) and multimedia messages (MMS) will continue to go only to your original Verizon device. They will not be sent to the forwarding number.
Myth: My Phone Will Always Ring When Forwarding is On
Fact: This depends on the type of forwarding you activate. With Immediate Call Forwarding (*72), your phone will not ring. With conditional call forwarding Verizon (*71), your phone will ring first, giving you a chance to answer before the call is forwarded.
Myth: I Can Forward My Calls to Any Number in the World
Fact: This is incorrect. The service only supports forwarding to active, 10-digit U.S. phone numbers. You cannot use Verizon call forwarding to send calls to international numbers.
Myth: Call Forwarding is an Expensive Add-On
Fact: For nearly all modern Verizon wireless and Fios plans, there is no extra monthly fee for the call forwarding feature. However, usage charges may apply. If your plan doesn’t have unlimited minutes, forwarded calls will use your monthly airtime. For landlines, long-distance charges may apply if you forward calls to a number outside your local calling area.
Myth: I Can Manage Call Forwarding Remotely Without My Phone
Fact: While some older Verizon guides suggest you can manage forwarding through the My Verizon website or app, this functionality is largely unreliable or has been removed for personal wireless accounts. Many users report the option is missing or produces an error. Therefore, for most people, the only guaranteed way to manage the service is to have the physical phone in hand to dial the star codes. If you don’t have your phone, your only option is to contact Verizon Customer Service.
Practical & Actionable Advice: Your Complete How-To Guide
This section provides clear, step-by-step instructions for all your call forwarding needs.
How to Turn On and Off Verizon Call Forwarding: The Definitive Guide
Using star codes from your phone’s dialer is the most reliable method. Here’s how to do call forwarding on Verizon and how to stop it.
Method 1: Using Star Codes (The Most Reliable Method)
This is the recommended approach for all wireless users.
To Turn On Immediate Forwarding (All Calls):
- Open your phone’s dialer.
- Dial *72 immediately followed by the 10-digit number you want to forward to (e.g., *729995551234).
- Press the Call button. You’ll hear a confirmation tone, and the call will end. Your Verizon phone call forwarding is now active.
To Turn On Conditional Forwarding (Unanswered/Busy Calls):
- Open your phone’s dialer.
- Dial *71 followed by the 10-digit forwarding number.
- Press the Call button and listen for the confirmation tone.
How to Turn Off Call Forwarding (Universal Deactivation): If you need to remove call forwarding Verizon, the process is simple.
- Open your phone’s dialer.
- Dial *73.
- Press the Call button. A confirmation tone will sound. This single code is how you cancel call forwarding Verizon and will disable call forwarding Verizon completely, whether it was immediate or conditional. It is the universal command to end call forwarding Verizon.
A Complete List of Verizon Call Forwarding Codes
This table clarifies which verizon call forwarding codes to use for different services.
| Feature | Activate Code | Deactivate Code | Service Type |
| Immediate Forwarding | *72 + Number | *73 | Wireless, Landline, Fios |
| Conditional Forwarding | *71 + Number | *73 | Wireless |
| Busy Line Forwarding | *90 + Number | *91 | Landline, Fios |
| No Answer Forwarding | *92 + Number | *93 | Landline, Fios |
| Selective Forwarding | *63 | *83 | Landline, Fios |
Troubleshooting: What to Do When Call Forwarding Isn’t Working
If you run into issues, here are the most common problems and their solutions.
Critical Fix: iPhone Live Voicemail is Blocking Conditional Forwarding
This is a major issue for iPhone users.
- Problem: You activate conditional call forwarding Verizon with *71, but calls go to your iPhone’s voicemail instead of forwarding.
- Cause: Apple’s Live Voicemail feature (iOS 17 and newer) intercepts the call before Verizon’s network can forward it.
- Solution: You must disable Live Voicemail. Go to Settings > Phone > Live Voicemail and turn it OFF. This should immediately fix the issue.
Problem: Callers Hear a Busy Signal or an Error Message
- Cause: You may have entered the forwarding number incorrectly.
- Solution: First, perform a universal reset by dialing *73. This is the best way how to stop verizon call forwarding and clear any bad settings. Then, carefully try the setup again, double-checking the 10-digit number.
The Universal Reset: Your First Troubleshooting Step
Whenever call forwarding is acting strange, the first thing you should do is deactivate call forwarding Verizon by dialing *73. This clears any active settings from the network and gives you a clean slate to try again. It’s the simplest way how to turn call forwarding off Verizon and resolve many common problems.
Frequently Asked Questions
Here are quick answers to the most common questions.
Q: How do I remove call forwarding on Verizon? A: To remove call forwarding Verizon, simply dial *73 from your phone. This is how you undo call forwarding Verizon and return your line to normal.
Q: What is the Verizon code for call forwarding? A: The main verizon code for call forwarding is *72 for all calls. For verizon wireless conditional call forwarding, use *71. To turn it off, the code is *73.
Q: How do I stop call forwarding on Verizon? A: Dialing *73 is how you stop call forwarding Verizon. It’s the universal deactivation code.
Q: How do I unforward calls on my Verizon phone? A: To unforward calls on Verizon, use your phone’s keypad to dial *73 and press send.
Q: Can I set up call forwarding if I don’t have my phone? A: For most personal wireless accounts, no. You need the physical phone to dial the codes. The only alternative is to call Verizon Customer Service for help.
Conclusion
Mastering Verizon call forwarding is easy once you know the key codes: *72 to turn it on, *71 for conditional forwarding, and *73 for turning off call forwarding Verizon. While some online tools exist for business and Fios users, the star code method is the most dependable way for all wireless customers to manage their calls.
When troubleshooting, always start with the universal reset by dialing *73 to cancel call forwarding Verizon. And if you’re an iPhone user, remember to disable Live Voicemail to ensure conditional forwarding works correctly. By following this guide, you now have all the information you need to take full control of your Verizon call settings.
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