Whether you have a question about your bill, need technical assistance with your phone or internet, or want to explore new plans and devices, knowing how to contact Verizon customer service is essential. Verizon offers multiple channels for customers in the United States to get the support they need.
Phone Support: Speaking with Verizon
Calling is often the preferred method for resolving complex issues or getting detailed explanations. Verizon operates several key phone lines:
General Wireless & Home Service/Technical Support
For most inquiries related to Mobile (Wireless), 5G Home Internet, LTE Home Internet, or Fios services, including billing, plan changes, and technical troubleshooting:
- Phone Number: 1-800-922-0204 (or dial *611 from your Verizon mobile phone for wireless issues)
- General Service/Billing Hours (Local Time):
- Monday – Saturday: 8:00 AM to 7:00 PM
- Sunday: 8:00 AM to 5:00 PM
- Technical Support Hours (Local Time):
- Monday – Sunday: 8:00 AM to 9:00 PM (Note: Time zone is local to you; Pacific Time for HI/AK residents. Critical repair or premium tech support may have 24/7 availability.)
verizon customer.service
Sales Department
To inquire about or sign up for new Mobile, 5G/LTE Home, or Fios services:
- Phone Number: 1-800-225-5499
- Hours (Eastern Time – ET):
- Monday – Saturday: 8:00 AM to 10:00 PM ET
- Sunday: 9:00 AM to 10:00 PM ET
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Fios Sales & Service (Alternative)
A number often associated specifically with Fios Sales & Service:
- Phone Number: 1-800-VERIZON (1-800-837-4966)
- Hours (Eastern Time – ET):
- Monday – Friday: 8:00 AM to 7:00 PM ET
- Saturday: 9:00 AM to 5:00 PM ET
- Sunday: Closed
Prepaid Customer Service
For assistance with Verizon Prepaid accounts:
- Phone Number: 1-888-294-6804
- Hours (Eastern Time – ET):
- Monday – Saturday: 8:00 AM to 7:00 PM ET
- Sunday: 8:00 AM to 5:00 PM ET
Digital Support Channels
Verizon offers convenient ways to get help online and through your mobile device:
My Verizon Website & App (24/7 Self-Service)
This is often the fastest way to handle many account-related tasks without waiting for an agent. Log in anytime to:
- View and pay your bill
- Check your data, talk, and text usage
- Manage your plan and features
- Troubleshoot common service issues
- Check order status
- Update your contact information
Online Chat
- Access: Available on the Verizon website and within the My Verizon app.
- Verizon Assistant: Use the 24/7 automated chatbot for quick answers and guidance.
- Live Agents: Connect with a human support agent via chat, typically available during general phone support hours (Local Time).
Social Media
- Verizon often provides customer support through official social media channels, such as Facebook Messenger or their support handles on X (formerly Twitter) like @VZWSupport. Response times may vary but can be a convenient option.
In-Person Support: Verizon Stores
- Services: Visit a local Verizon retail store for device purchases, some troubleshooting assistance, accessory sales, and basic account inquiries or payments.
- Hours & Capabilities: Store hours vary widely by location. Complex billing or technical issues may still require contacting phone or online support. Use Verizon’s online store locator to find hours and schedule appointments.
Preparing to Contact Verizon Customer.Service
To ensure your interaction is as smooth as possible when contacting a live representative (phone or chat):
- Have Account Info: Keep your account number or primary phone number handy.
- Security Verification: Be ready to provide your Account Security PIN or answer security questions to verify your identity.
- Details Matter: Clearly explain your reason for contacting support and have specific information available (e.g., bill dates, error messages, device model).
