The ever-evolving landscape of internet service providers (ISPs) offers a plethora of options. However, if you’ve decided to move to a different ISP or no longer require Verizon Fios service, this comprehensive guide empowers you to navigate the disconnection process effectively. We’ll delve into the various methods for disconnecting Verizon Fios, explore potential fees and considerations, and discuss alternative solutions you might consider before complete disconnection.
how to disconnect verizon fios
Understanding Disconnection Scenarios:
There are two primary scenarios to consider when disconnecting Verizon Fios:
- Moving to a New Location: If you’re relocating to a new area outside Verizon Fios coverage or simply prefer a different service provider at your new location, disconnection becomes necessary.
- No Longer Requiring Service: Perhaps you’re downsizing your living situation or transitioning to a different internet access method altogether. Disconnecting Fios might be the optimal solution in these situations.
Methods for Disconnecting Verizon Fios:
There are three primary methods to initiate the Fios disconnection process with Verizon:
- Contacting Verizon Customer Service:
- Phone: Call Verizon customer service at 1-800-VERIZON (1-800-837-4966) during their business hours (Monday-Friday, 8:00 AM – 7:00 PM ET; Saturday, 8:00 AM – 5:00 PM ET). Be prepared to provide your account information and explain your desire to disconnect service.
- Online Chat: Access the Verizon website (https://secure.verizon.com/signin) and utilize the online chat feature to connect with a customer service representative who can guide you through the disconnection process.
- Important Note: When contacting customer service, ensure you have the following information readily available:
- Your Verizon account number
- The security PIN or password associated with your account
- The specific service address where Fios is installed
- Visiting a Verizon Retail Store:
- Locate a Store:Use the Verizon website store locator (https://www.verizon.com/stores/) to find a nearby Verizon retail store.
- Speak to a Representative:Visit the store and speak to a customer service representative who can process the disconnection request in person.
- Identification Required:Bring a valid form of government-issued photo identification to verify your identity as the account holder.
- Online Account Management (Limited Functionality):
- Limited Functionality: While Verizon’s website doesn’t offer a direct online disconnection option for Fios service, you can utilize your online account to manage certain aspects of the process.
- Schedule Equipment Return: Once you’ve initiated the disconnection process through phone or chat support, you can utilize your online account to schedule the return of your Fios equipment.
how to disconnect verizon fios
Potential Fees and Considerations:
Disconnecting Fios might incur some charges depending on your specific situation. Here’s a breakdown of potential fees to consider:
- Early Termination Fee (ETF): If you’re under contract for Fios service, an early termination fee (ETF) might apply if you disconnect before the contract concludes. Review your contract details or contact Verizon customer service to confirm the presence and amount of any potential ETF.
- Equipment Return Fees: Failure to return Fios equipment within the designated timeframe after disconnection might result in equipment return fees.
- Prorated Service Charges: Verizon might charge you for the service you received up to the date of disconnection. This typically involves a prorated charge based on your billing cycle.
Alternative Solutions Before Disconnection:
Before completely disconnecting Fios, consider these alternative solutions that might better suit your evolving needs:
- Downgrading Your Fios Plan: Verizon offers various Fios plans with different speeds and data allowances. Explore the possibility of downgrading to a lower tier plan that better aligns with your current internet usage needs.
- Suspending Service Temporarily: If you anticipate needing Fios service again in the future, consider suspending the service instead of a complete disconnection. Suspended services typically incur minimal charges and can be reactivated later.
- Bundling Fios with Other Verizon Services: Verizon offers bundles that combine Fios internet with phone and TV services. Bundling can sometimes generate significant cost savings compared to paying for each service separately.
Conclusion:
Disconnecting Verizon Fios can be a straightforward process with a phone call or a visit to a Verizon retail store. However, understanding potential fees, exploring alternative solutions, and carefully planning the disconnection process empowers you to make informed decisions regarding your Verizon Fios service. Remember, open communication with Verizon customer service can help ensure a smooth disconnection experience. Here are some additional resources to assist you with the process:
- Verizon Online Support: The Verizon website offers a comprehensive support section dedicated to Fios services. Explore the FAQs and troubleshooting resources to address any concerns before initiating disconnection (https://secure.verizon.com/signin).
- Equipment Return Information: Review Verizon’s guidelines for proper equipment return procedures to avoid any potential equipment return fees (https://www.verizon.com/support/residential/equipment-return).
- Moving and Relocation Services: If you’re disconnecting due to relocation, Verizon offers resources to assist with transferring or cancelling Fios service at your new location (https://www.verizon.com/support/residential/account/manage-service/move).
Ultimately, deciding to disconnect Verizon Fios should be a well-considered decision. By utilizing the information provided in this guide, you can navigate the disconnection process effectively and explore alternative solutions that might better suit your evolving needs. With careful planning and clear communication, disconnecting Fios can be a seamless transition, paving the way for a new chapter in your internet service journey.
