When your business relies on Verizon for critical wireless, internet, or communication services, getting timely support is essential. Unlike residential services, Verizon Business often has dedicated support channels tailored to different types of accounts and services. Knowing the correct verizon business support number to call can connect you quickly with the appropriate team for your needs.
Key Phone Numbers for Business Support
Verizon segments its business support primarily based on the type of service (Wireless vs. Wireline/Fios) and the management portal used.
My Business Wireless Support
For businesses managing Verizon Wireless mobile services (phones, tablets, mobile broadband, IoT) through the My Business Wireless portal:
- Customer Service/Support Phone Number: 1-800-922-0204
- Hours of Operation:
- Monday – Friday: 8:00 AM – 8:00 PM EST
- Saturday: 8:00 AM – 5:00 PM EST
- Sunday: Closed
verizon business support number
My Business Wireline Support (Fios Internet/TV, Traditional Phone)
For businesses managing Fios Internet, Fios TV, or traditional wireline phone services via the My Business Wireline portal:
- General Customer Service Phone Number: 1-800-837-4966
- General Service Hours:
- Monday – Friday: 8:30 AM – 6:00 PM EST
- Repair Service Phone Number: 1-800-837-4966 (Same as general service)
- Repair Service Hours: Daily 24/7 (Note the around-the-clock availability specifically for repair issues.)
Verizon Enterprise Center (VEC) Support
For larger enterprise customers utilizing the VEC portal for advanced services:
- Primary Customer Service Phone Number (US/Canada): 1-800-569-8799
- Hours of Operation:
- Monday – Friday: 9:00 AM – 6:00 PM ET
- (Additional specialized support numbers might be available within the VEC portal itself).
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Public Sector Support
Verizon has dedicated teams and contact numbers for various public sector entities:
- Federal Government: 1-877-297-7816 (Typical business hours ET)
- State & Local Government / Education / Public Safety: Specific numbers often apply (e.g., 844-825-8389 for many wireless/education needs, 855-343-7283 for state/local wireline).
- Recommendation: Visit the Public Sector support page on the Verizon Business website to confirm the most accurate contact number for your specific agency or institution.
Verizon Business Sales Numbers
If you are looking to establish new service or significantly expand your existing solutions, contacting the sales team is usually the best first step. Dedicated sales numbers exist for different business sizes and needs (e.g., 1-800-526-3178 for many SMB mobile inquiries). Visit the Verizon Business “Contact Us” page online to find the sales number best suited for your company size and service interest.
International Support for Business Travelers
If your business requires support while employees are traveling outside the US:
- Direct Dial: Call +1-908-559-4899 (standard international calling charges will apply).
- Toll-Free Options: Verizon provides country-specific international toll-free numbers for reaching support from abroad. These can be found on the Verizon Business international support pages.
Before Calling a Verizon Business Support Number
To ensure a smooth and efficient call:
- Have your Verizon Business Account Number ready.
- Be prepared to verify your identity as an authorized contact for the account.
- Identify the specific service, device, or location ID related to your inquiry.
- Have a clear description of the issue or request.
Alternatives to Phone Support
While having the correct verizon business support number is important, remember these alternatives:
- Online Portals: My Business Wireless, My Business Wireline, and Verizon Enterprise Center offer 24/7 access for account management, billing, ordering, and submitting/tracking support tickets.
- Online Chat: Live chat support is frequently available through the business portals or support website during business hours.
