If you’re looking for information on how to cancel Verizon Fios, you’ve come to the right place. The official ways to cancel Fios involve calling customer service, using the online chat, or navigating your My Verizon account. While the options seem simple, the path to successfully ending your Verizon Fios service is often filled with challenges, from dealing with retention specialists to avoiding a hefty Fios cancellation fee and equipment charges. A clean break requires knowing the rules and preparing for the process.
This guide is your complete roadmap to a successful and cost-free Verizon Fios cancellation. We will walk you through every step, from understanding potential fees to properly handling your Verizon Fios return equipment. Our goal is to empower you with the knowledge to cancel your Fios service smoothly and confidently. By the end of this article, you’ll know exactly how to cancel Fios service without paying a dollar more than you have to.
Understanding the Verizon Fios Cancellation Landscape
Before you begin the process to disconnect Verizon Fios, it’s crucial to prepare. The Verizon Fios cancellation policy has specific checkpoints and potential penalties that put the responsibility on you, the customer. Understanding these elements is the key to preventing costly mistakes.
Before You Cancel: Key Information to Gather
Having your account details ready will streamline the process to cancel Verizon Fios service. A few moments of preparation can save you significant time. Before you begin, gather the following:
- Account Holder’s Full Name: The request must be made by the primary account holder.
- Full Service Address: The complete address where your Fios service is active.
- Verizon Account Number: This is on the top of your monthly bills.
- Account PIN or Last 4 Digits of SSN: You’ll need this for security verification when you cancel Fios over the phone.
Your Cancellation Options: A High-Level Overview
Verizon provides three main ways to initiate your Fios cancel service request. While an online option exists, many find that the process ultimately requires direct contact with a representative.
- By Phone: This is the most direct method to terminate your Verizon Fios service. It guarantees you speak with a person, but you will likely interact with a retention specialist.
- Online via My Verizon: A self-service option is available through the My Verizon portal, but it can sometimes be difficult to find, leading you back to a phone call.
- Online Chat: This offers a convenient alternative to a phone call, allowing you to interact with a live agent to process the disconnection.
The Two Costs You Must Avoid: ETFs and Equipment Fees
The two biggest financial risks when canceling Verizon Fios are the Early Termination Fee (ETF) and Unreturned Equipment Fees.
- Early Termination Fees (ETFs): An ETF is a penalty for canceling before your contract ends, often a 24-month agreement. This Verizon Fios cancellation fee can be as high as $350. The good news is that the fee is prorated. For every month of service you complete, the fee is reduced, typically by $15. If you are on a month-to-month plan, you will not be charged an ETF for your Verizon internet cancellation.
- Unreturned Equipment Fees: This is a completely avoidable charge. Any equipment you rent from Verizon must be returned within 30 days of your service disconnection. Failing to meet this deadline will result in Verizon billing you for the full retail value of the equipment.
The Step-by-Step Guide to Canceling Your Fios Service
With your account information ready, you can start the cancellation. This section provides detailed instructions for each method and a complete guide to the equipment return process.
Method 1: How to Cancel Verizon Fios Over the Phone
Calling is often the most reliable way to ensure your Verizon Fios cancel service request is processed correctly. So, how do you cancel Verizon Fios by phone?
Step 1: Prepare Your Account Information
Have your name, address, account number, and PIN ready. This will ensure a smooth verification process.
Step 2: Call the Right Number at the Right Time
For the most direct route to cancel your Verizon Fios, use one of these numbers:
- Main Customer Service: 1-800-VERIZON (800-837-4966)
- Dedicated Cancellation Line: 1-844-837-2262
Hours are typically Monday–Friday, 8 AM to 7 PM ET, and Saturday, 8 AM to 5 PM ET.
Step 3: Navigate the Phone Menu and Speak to a Representative
When you call, listen for prompts related to “changing service” or “disconnecting service.” Saying “cancel service” or “speak to a representative” will usually connect you to a live agent. Be prepared to be transferred to the retention department. Their job is to prevent you from cancelling Fios. If your decision is final, be polite but firm. A simple, “Thank you, but I just need to schedule my service disconnection,” is effective.
Step 4: Schedule Your Disconnect Date & Get Confirmation
Once your intention is clear, the representative will proceed. You should request a specific date for the service to be shut off. Before ending the call, you must obtain a cancellation confirmation number and ask for it to be emailed to you. This number is your proof that the fios cancellation order was placed.
Method 2: How to Cancel Verizon Fios Online
If you want to avoid a phone call, you can start the process to cancel Fios internet through your My Verizon account.
Step 1: Log In to My Verizon or Use the My Verizon App
Sign in to your My Verizon account on the official website or use the My Verizon app.
Step 2: Navigate to the “Disconnect Service” Section
The path to cancel service is typically under your main account page. Look for a link labeled “Disconnect Service” on your Account Dashboard or within Account Settings.
Step 3: Use the Chat Function if Needed
If you can’t find a direct link, use the live chat feature. Open the chat and type “Cancel Service.” This will connect you with an assistant or live agent to handle the request.
Step 4: Follow Prompts and Save Confirmation
The system will walk you through the final steps. Once complete, take a screenshot of the final confirmation page or save a transcript of your chat for your records.
The Complete Guide to Returning Your Fios Equipment
Properly handling your cancel Verizon Fios return equipment request is just as important as the cancellation itself.
Step 1: Initiate the Return Process
The return process is officially started when you cancel your service. The Verizon representative will authorize the return of the equipment associated with your account.
Step 2: Find Your Nearest Authorized UPS Store
Verizon has an exclusive partnership with The UPS Store for Fios equipment returns. You cannot return Fios equipment to a standard Verizon mobile store.
Step 3: The Drop-Off: No Box or Label Needed
You do not need to box the equipment or print a label. Simply bring the unboxed equipment, including all power cords and remotes, to The UPS Store. They will scan, package, and ship it back to Verizon at no cost.
Step 4: The Most Important Step – Get and Keep Your Receipt
When the UPS Store employee scans your equipment, they will give you a receipt. This receipt is your absolute proof of return. It is the most important document in the entire process. Take a photo of it and save the physical copy until you have confirmed your final bill has no unreturned equipment charges.
| Equipment Type | Unreturned/Damaged Charge |
| Verizon Router | $200 |
| Fios Extender | $145 |
| Set Top Box – Video Media Server | $375 |
| Set Top Box – HD Digital Video Recorder | $260 |
| Set Top Box – HD | $190 |
| Cable Card | $70 |
Clearing Up Confusion: Fios Cancellation Myths vs. Reality
The process to stop Verizon Fios service is surrounded by misconceptions that can lead to unexpected charges. This section debunks the most common myths.
Myth #1: “My final bill will be prorated.”
Reality: This is a costly misunderstanding. Verizon’s policy is to not prorate the final bill. Verizon bills one month in advance. If your billing cycle runs from the 5th to the 4th, and you disconnect on the 6th, you are still responsible for the entire month.
Actionable Advice: To avoid this, be strategic. Locate your billing cycle dates on your bill. When you cancel Fios service, schedule your disconnection date to be effective on or one day before the last day of your current billing cycle. This can save you the cost of an entire month.
Myth #2: “The Early Termination Fee is unavoidable if I’m in a contract.”
Reality: While the ETF is automatically applied, it is not absolute. Verizon has a process for waiving the fee, primarily for customers who are moving out to a location where Fios is not offered. This waiver is not automatic; you must apply for it.
How to Get Your Early Termination Fee (ETF) Waived When Moving
If you are canceling because of a Verizon Fios moving cancel service situation where your new address is outside the Fios footprint, you are eligible to have the ETF credited back.
The Step-by-Step Waiver Process
- Cancel Your Service: Follow the standard procedure. The ETF will appear on your initial final bill.
- Gather Proof of New Residence: You will need a document proving you live at your new address.
- Submit Your Documentation: Use Verizon’s online portal to submit your documentation within 60 days of disconnection.
- Verification and Credit: Once Verizon confirms your new address is non-serviceable, they will apply a credit for the full ETF amount.
Myth #3: “I can just stop paying and the service will be cut off.”
Reality: This is a financially dangerous idea. Your account will accrue charges and late fees, and the debt will be sent to a collection agency. This will significantly damage your credit score. Always use the official channels for your Verizon Fios disconnect.
Practical & Actionable Advice for Special Scenarios
Your reason for cancelling Verizon Fios may not be straightforward. This section provides tailored guidance.
Not Ready to Cancel? How to Suspend Your Fios Service (Vacation Hold)
If you’ll be away for an extended period, you can suspend Verizon Fios service. This allows you to pause service and reduce your bill.
- Duration: You can suspend Fios service for a minimum of 30 days and a maximum of 9 months.
- Cost: There is a one-time fee, and you will continue to be billed for certain taxes.
- Limitations: The time your service is suspended does not count toward fulfilling your contract term.
- How to Initiate: You can request a Vacation Suspend through your My Verizon account.
Moving? How to Transfer or Cancel Your Service
The process for handling your Fios account when moving depends on whether Fios is available at your new home.
Step 1: Check Fios Availability at Your New Address
Use the address checker on Verizon’s website to see if Fios is offered at your new location.
If Fios is Available: Transferring Your Service
If your new home is in a Fios area, you can simply transfer your service by placing a “move order” online or by phone.
If Fios is NOT Available: Canceling Your Service
If Fios is not available, you must cancel. This situation makes you eligible for an ETF waiver. Refer to the instructions in the previous section on how to apply.
Downgrading Your Plan: How to Cancel Fios TV and Keep Internet
Many people want to cancel Fios TV keep internet. While Verizon allows this, unbundling your services can be tricky.
- A Phone Call is Usually Required: The most reliable method is to call Verizon or use the online chat.
- Actionable Advice:
- Do Your Homework: Research current internet-only plans and pricing on Verizon’s website.
- Be Direct: State your intention clearly: “I would like to cancel my Fios TV and switch to the [e.g., 300 Mbps] internet-only plan.”
- Expect a Price Change: Removing a service from a bundle will void discounts. The price for your standalone internet will likely be different.
- Return TV Equipment: After you cancel Verizon cable and keep internet, you must return any TV-specific equipment like set-top boxes.
How to Cancel Fios for a Deceased Family Member
Verizon has a specific process for handling these situations.
Step 1: Gather Required Documentation
You will need a copy of the death certificate and proof of your authority to manage the estate, such as Letters Testamentary.
Step 2: Contact Verizon Through the Correct Channels
Call 1-800-VERIZON (800-837-4966) and explain the situation.
Step 3: Understanding Your Options: Transfer vs. Disconnect
You can either disconnect the service or request a “Transfer of Service” to move the account into a new person’s name.
Frequently Asked Questions
How much is the Fios cancellation fee?
The Early Termination Fee (ETF) for Verizon Fios can be up to $350 for customers on a contract. This fee is prorated, decreasing by about $15 for every month of the contract you complete. If you are on a month-to-month plan, there is no cancellation fee.
What happens if I don’t return my Verizon equipment?
If you fail to return my Verizon Fios equipment within 30 days of cancellation, you will be charged an “unreturned equipment fee” for the full value of each item, which can be $200 for a router or more.
Can I cancel my Fios TV but keep the internet?
Yes, you can cancel Fios TV and keep your internet service. This usually requires calling customer service to unbundle your services and select a new internet-only plan. Your monthly rate will likely change.
How long do I have to return my Fios equipment after cancellation?
You have 30 days from your official service disconnection date to return all rented equipment to an authorized UPS Store to avoid non-return fees.
Conclusion
Successfully canceling your Verizon Fios service without extra fees comes down to preparation, strategic timing, and good record-keeping. By following the steps in this guide, you can navigate the system with confidence.
Remember these four critical takeaways for your fios disconnect service request:
- Prepare: Gather your account information before contacting Verizon.
- Strategize: Schedule your disconnection date just before your billing cycle ends to avoid paying for an extra month.
- Document: Always get a confirmation number and keep your equipment return receipt.
- Be Persistent: Be polite but firm when dealing with the retention department.
Navigating a service cancellation can be a hassle. If this guide helped you figure out how to cancel my Verizon Fios, please share it with others who might find it useful. Do you have your own experience or a tip for cancelling Verizon internet? Share it in the comments below!
لا تعليق