Need to review your recent call activity? Whether you want to check for unfamiliar numbers, verify calls made or received, or track usage for personal or business reasons, Verizon Wireless provides ways for customers in the US to access their call logs. Understanding where to find and what’s included in your verizon call history can help you manage your account effectively.
Where to View Your Verizon Call History
Verizon offers several methods to check your call logs:
My Verizon Website (Most Detailed History)
The most comprehensive place to view detailed call logs is typically through your account on the official Verizon website.
- Log In: Sign in to your My Verizon account using your User ID and password.
- Navigate to Usage: Look for sections labeled “Usage,” “My Usage,” or “Usage Details.” This is often found under the main “Account” or “Billing” menus.
- Select Line & Timeframe: If you have multiple lines, select the specific phone number you want to view history for. You can usually view detailed logs for the current billing cycle and recent past cycles (often up to 90 days).
- View Call Log: Find the subsection for “Talk” or “Minutes” usage. This should display a log listing incoming and outgoing calls.
verizon call history
My Verizon App
The My Verizon mobile app also provides usage information, though historical detail might be slightly less extensive than the website:
- Log In: Open the My Verizon app and sign in.
- Find Usage: Tap the “Account” tab, then look for “Usage” or “Account Activity.”
- View Details: Select the desired line to see current cycle usage. You can typically access summaries or potentially detailed logs for recent billing cycles (e.g., the last 3 cycles or 90 days).
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PDF Bill Statements
Your monthly bill statement contains a record of calls made and received during that billing period.
- Access Bills: Log into the My Verizon website or app and navigate to the Billing section.
- Download PDFs: You can typically view and download PDF copies of your bills going back 18 months or sometimes longer.
- Find Call Details: Scroll through the PDF bill to find the detailed usage section for the relevant phone line, which includes call logs for that specific billing cycle. (Note: For obtaining bills older than 18 months, you may need to contact Verizon customer service, potentially incurring a fee for reprints.)
Your Phone’s Native Call Log
Remember that your smartphone itself keeps a log of recent incoming, outgoing, and missed calls directly in the Phone app. This is separate from Verizon’s official records and typically doesn’t go back as far.
What Information is Included in Verizon Call History?
The verizon call history logs provided through My Verizon typically include:
- Date and Time: When the call was made or received.
- Phone Number: The number called or the number of the incoming caller. (Names are generally not included unless perhaps it’s another Verizon number on the same account).
- Call Direction: Indicates whether the call was incoming or outgoing.
- Duration: The length of the connected call in minutes.
- Location (General): Sometimes indicates the general location or tower connection area for the call initiation/reception.
Important Limitations and Considerations
- No Call Content: Verizon does not record or provide access to the audio content of your phone calls. The history is strictly a log of call details (number, time, duration).
- No Data App Calls: Calls made or received using internet data via third-party apps (like FaceTime Audio, WhatsApp calls, Facebook Messenger calls, Skype, etc.) are not logged in your verizon call history. These are treated as data usage, not cellular calls.
- Text Message Logs: Similar logs are available for standard SMS/MMS text messages (showing number, date, time – not content), usually available online for up to 90 days. iMessages between Apple devices are not logged by Verizon.
- Time Limits: Detailed online logs typically go back around 90 days. For older history, you’ll need to access your PDF bill statements (up to 18 months online) or potentially request older bill reprints from customer service.
- Account Access Roles: On multi-line accounts, the Account Owner and designated Account Managers can usually view the call history for all lines. An Account Member can typically only view the call history for their own line.
Downloading Your Call History
The most common way to get a savable or printable copy of your call history is by downloading the PDF bill statements from the My Verizon website. Some usage summary sections online might offer a CSV download option, but detailed logs are typically found within the bill itself.
